7 Reasons Why Live Dispatch for a Towing Service is a Must
1. You can ask for something and instantly be helped.
Instead of having to sit and wait through a phone menu when calling a towing service, you can simply, and quickly, explain your situation to the operator. A 24/7 live dispatch system makes it so that no matter when it is, you can always talk to a real person who can help you until you have solved any issues you had.
2. It’s a lot more personal than speaking to a robot.
The last thing that you want when you are sitting on the side of the road, trying to contact a tow truck, is to hear a robot speak to you. Quite simply, humans get comfort from speaking to another person. This can be really great in a stressful situation like this, and a frustrating robot is not going to help you feel any better.
3. You can better explain your situation to a human than you can to a computer.
Phone menus can be extremely limiting in what you can do on the phone. Without an operator, you might have only a few options for what you can do. In some situations, this would work just fine. However, every once in a while, you have something that just isn’t on the menu. While an automated phone menu would not even understand what you are trying to say, a human can work around it and do whatever he or she needs to in order to be able to help you.
4. You don’t have to listen to a slow talking robot.
Some of the phone menus for even the biggest companies in the world can be insanely slow talking recordings. The last thing you want to be doing when you are sitting on the side of the road waiting is to sit and wait for even longer.
5. People aren’t as confusing as computers.
If an automated computer system gives you an option to say, often times they will not explain that option. With a real person, you can ask clarifying questions to make sure you know exactly how the procedure of calling a tow company works.
6. Automated phone menus aren’t great at predicting when your tow truck will arrive.
An extremely helpful piece of information that a live towing dispatch person can give you is how soon the tow truck will actually arrive. You don’t want to be sitting in your car and have no idea how long you will be waiting do you?
7. A human can serve more than one helpful purpose.
While a towing representative might mainly be answering calls to help people get their cars towed, they aren’t restricted to just that. Humans are much better than computers at coming up with solutions to tricky problems, and if the person you are talking to can’t answer your question, they will always be able to redirect you to someone who can.
A 24/7 live dispatch representative is a great way for a towing business and its customers to interact. It makes the whole ordeal seem a lot more personal and is very efficient in avoiding confusion that a computer might cause.
We’d like you to know that Jan’s Towing offers fast & reliable roadside service everywhere in the San Gabriel Valley, such as Azusa, Glendora, Covina, West Covina, Arcadia, Irwindale, Baldwin Park, Monrovia, El Monte, La Verne, and San Dimas. In Inland Empire, we service the cities of Fontana, Rialto, Bloomington, Rancho Cucamonga, and Ontario. We will respond immediately on a 24/7 basis, so give us a call right now at (626) 914-1841 if you are in need of roadside assistance!